What we do

The York Region Housing Mediation Services® (YRHMS) is a newly created program designed to help housing providers (landlords, housing co-ops, supportive housing) and occupants (tenants, co-op members, residents) resolve conflicts through our free, confidential and voluntary mediation services.

Our mediation services are modelled after the St. Stephen’s Community House Community Mediation Program.  Since 1985, St. Stephen’s has handled over 5000 community mediation cases and have helped participants come to an agreement 80% of the time.

Using our mediation services participants will communicate more effectively and constructively with their housing provider or their tenant / member / resident as well as learn new approaches to resolving future conflicts.

Our team of highly trained volunteer mediators will guide the participants through a conversation where communication between both parties will remain respectful, safe, inclusive and productive.

Through our process, proposed solutions are more likely to be successful and permanent.